Hiring · Palo Alto Networks Service Delivery

Cyber Security Practice Manager

Palo Alto Networks Technologies

Lead cybersecurity consultants and solution architects across Entelligence’s Palo Alto Networks Professional Services Practice. You will drive delivery excellence and utilization, develop technical capability, strengthen the consultant experience, and create outstanding customer outcomes.

People LeadershipDelivery OperationsPalo Alto NetworksWorkforce PlanningCustomer SuccessPractice KPIs

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Position Summary

Lead people, performance, and customer outcomes.

Reporting to the Practice Director, the Cyber Security Practice Manager provides day-to-day leadership for consultants and solution architects delivering Palo Alto Networks professional services.

The role partners cross-functionally with Sales, Recruiting, Customer Success, and Delivery Leadership to match talent to demand, support customer engagements, and build a healthy, scalable practice. Success requires an equal blend of people leadership, workforce planning, customer engagement, operational rigor, and ownership of business performance.

Key Responsibilities

Build a practice where people and customers thrive.

Own the operating rhythm, talent experience, technical standards, and measurable performance of the Palo Alto Networks practice.

Coach & grow the team

Coach consultants and solution architects through regular feedback, career development, performance support, and clear expectations.

Own practice health

Monitor and improve utilization, delivery quality, customer satisfaction, consultant engagement, and other core practice KPIs.

Recruit & onboard

Partner with Recruiting on workforce demand, candidate evaluation, hiring decisions, and a consistent onboarding experience.

Align talent to assignments

Match consultant skills, certifications, development goals, availability, and customer requirements to the right engagements.

Support customer escalations

Provide calm, accountable escalation support, coordinate corrective action, and preserve customer confidence through resolution.

Advance technical capability

Promote Palo Alto Networks certifications, mentoring, knowledge sharing, reusable assets, and continuous technical development.

Uphold delivery standards

Establish and reinforce consistent delivery methods, documentation, quality expectations, and professional-services best practices.

Manage operational metrics

Maintain accurate forecasts, capacity plans, performance reporting, risk visibility, and action plans for practice operations.

Drive Practice Director initiatives

Lead and contribute to strategic initiatives that improve scale, capability, delivery maturity, and overall practice performance.

Model the culture

Build a culture of accountability, candid collaboration, ownership, inclusion, and unwavering customer-first decision-making.

Qualifications

Leadership depth. Cybersecurity credibility.

The ideal leader combines disciplined professional-services operations, people development, trusted customer engagement, and broad knowledge of the Palo Alto Networks security portfolio.

Essential experience

Required Qualifications

8+ years in cybersecurity, cloud security, professional services, consulting, or enterprise technology.

3+ years leading consultants, architects, engineers, or cybersecurity professionals, with credible leadership of highly technical experts.

Broad Palo Alto Networks knowledge across Strata, Prisma Access, Prisma Cloud, Cortex, SASE, and NGFW.

Success scoping, governing, and delivering complex services engagements for enterprise customers.

Deep strength in Prisma Cloud, Cortex Cloud, and/or Cortex XSIAM.

Command of CNAPP, CSPM, workload protection, CDR, vulnerability management, and security posture disciplines.

Fluency in SIEM, XDR/EDR, SOAR, incident response, and SOC transformation.

Working knowledge of AWS, Azure, GCP, Kubernetes, containers, and cloud-native architecture.

Demonstrated skill in talent assessment, coaching, performance guidance, and developing technical careers.

Executive-level communication, customer advisory presence, and calm ownership of critical escalations.

Operational ownership of utilization, capacity, delivery quality, forecasting, and KPIs.

Ability to operate in a high-growth, fast-changing environment with excellent organization, communication, and customer relationship skills.

Added advantage

Preferred Qualifications

Palo Alto ecosystemPrior Palo Alto Networks or partner experience and familiarity with its services motion.

Practice buildingExperience launching, scaling, or maturing a consulting or cybersecurity practice.

Cloud credentialsCurrent AWS, Microsoft Azure, or Google Cloud certifications.

SOC modernizationLeadership in SIEM modernization, SOC transformation, XDR, or automation programs.

Talent programsCreation of enablement, certification, mentoring, and career-development programs.

Distributed leadershipExperience leading geographically distributed teams and managed-services delivery.

Team growthHands-on ownership of workforce planning, hiring, onboarding, and rapid team integration.

Security certificationsPCCET, PCNSA, PCNSE, PCSAE, Prisma Cloud, Cortex XDR/XSIAM, or equivalent cybersecurity certifications.

EducationBachelor’s degree in a relevant discipline or equivalent practical experience.

How you lead

Core Leadership Skills

People LeadershipBuild trust, set clear expectations, coach with candor, and create accountability across expert teams.

Delivery OperationsTurn scope into predictable execution through governance, risk management, quality control, and timely decisions.

Utilization ManagementBalance demand, capacity, skills, and assignments to improve utilization without compromising outcomes.

Customer SuccessEarn executive trust, align services to business value, communicate clearly, and own escalations through resolution.

Technical LeadershipGuide architecture and security decisions with enough depth to challenge assumptions and support specialists credibly.

Talent DevelopmentAssess capability, close skill gaps, strengthen career paths, and develop the next generation of technical leaders.

Operational ExcellenceUse KPIs, reviews, standards, and continuous improvement to raise quality, efficiency, and predictability.

Cross-Functional CollaborationConnect sales, delivery, product, engineering, support, partners, and customers around shared priorities and action.

Lead the Palo Alto Networks Practice

Build high-performing teams. Deliver exceptional customer outcomes.

We invite experienced cybersecurity and professional-services leaders to guide our consultants, strengthen delivery operations, and scale Entelligence’s Palo Alto Networks capabilities for enterprise customers.

Develop exceptional consultants

Accelerate coaching, mentoring, and certification growth across the consulting team.

Drive delivery excellence

Lead with disciplined focus on utilization, quality, and project health.

Shape practice growth

Advance workforce planning, service expansion, and cross-functional partnership.